Frequently Asked Questions

Can’t Find A Product?

If you can’t find your product online, please contact us at 855-900-8482 or sales@vitajoyusa.com. We will be glad to further assist you.

Can I Download Documents Online?

Of course! You can have 24/7 access to QC documents such as MSDS, Kosher, Allergen Statement, Combined Statement, Specification Sheet, etc. Just sign up for an account and you will have access to all these quality documents.

Why Can’t I See a COA?

Due to the nature of COAs (lot specific), COAs are only available after purchase. But customers are welcome to reference our online Spec Sheets for general product information.

Can I Order Repacks?

We encourage customers to order by standard packages, so no repacks are available. Please reach out to our sales and customer service for any further questions regarding this at 855-900-8482 or sales@vitajoyusa.com.

What Forms of Payment Do You Accept?

We accept Wire Transfers, Checks by Mail, Vitajoy Payment Terms (only for customers who apply and are approved for credit approval), and Credit Cards. If you choose to use a credit card, please note there will be a 3% surcharge added to the invoice. We accept Visa and MasterCard, no American Express.

How Do I Obtain Credit Terms?

Please contact our sales representative or you can email sales@vitajoyusa.com.

Are any of your products organic, vegetarian, vegan, kosher or gluten-free?

Yes Vitajoy not only stocks but can source many ingredients that have these certifications. Please check with your sales representative or at sales@vitajoyusa.com for more info regarding stock status, as well as any required documentation you may have.

What is your typical processing time for orders to ship out?

Depending on the time we received the PO and what location its shipping from, most times we can get your order out with in 24 hours after receiving your PO, sometimes even the same day.

How many locations do you ship from?

For the USA, we have locations in Chino, CA , Lithonia, GA, and Lakewood, NJ. In addition to these locations we have 1 location in the Netherlands as well as 1 location in China that we can ship from.

Do you do any manufacturing at all?

We do not put powder in bottles per se, but we do have other custom manufacturing capabilities that we can offer. If you have a need for any type of custom soft gel, capsule, tablet, gummy, or even pre blends, we can provide you a very low MOQ quote for this. For more information, please contact your sales representative or sales@vitajoyusa.com.

What Industries do you Serve?

Vitajoy is a one stop shop. We stock hundreds of items to service the following industries: Sports Nutrition, Functional Beverage, Personal Care, Animal Feed & Supplements, Functional Foods, Dietary Supplements, Cosmetic, & many more.